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Visit our coronavirus page for the latest information and visitor guidelines. En Espanol. Have questions or symptoms? Call our hotline at 270.651.4400.

Patient Safety Promise

Patient Safety is our highest priority

T.J. Regional Health has a long-standing commitment to the healthcare needs of our communities. Your safety is our highest priority. During this global pandemic, our commitment to providing you a safe, reliable place to receive care is even more important to us.

We know you have concerns about returning to healthcare facilities, and we’re working hard to make sure you get the care you need as safely and effectively as possible.

We are open and ready to serve you

During the height of the pandemic, some of our services were temporarily paused, and we scaled back in-person appointments while increasing the use of Telehealth. Now, all of our facilities have returned to normal operating hours, and we are scheduling appointments for provider visits, elective surgeries, and more.

It is important not to delay or avoid care for chronic conditions, such as diabetes or COPD, or ongoing treatment for existing conditions, such as cancer and heart concerns, which can result in more serious health issues left untreated. Regular wellness visits, vaccinations, and health screenings are also important. As always, you should seek emergency treatment right away for any health emergency, such as potential stroke or heart attack. Early treatment is critical to ensure the best outcomes.

How We’re Keeping Patients Safe During the COVID-19 Recovery

Guided by the experience and expertise of our infection prevention team and by the recommendations from the Centers for Disease Control and Prevention (CDC), we have taken a number of steps to ensure our facilities remain safe places for you to confidently receive care:

In-Person and Telehealth Options

We have expanded our Telehealth options so patients can get care without ever leaving their homes, but if you prefer to see your doctor, nurse practitioner or physician assistant in person, they would be happy to see you! Please contact your provider to schedule an appointment for an in-person or Telehealth visit. You may also request an appointment online.

Visitor Restrictions

Our current visitor policy restricts visitors to reduce the number of people in our facilities and, therefore, the risk of exposure between patients, visitors and staff. We understand this can be difficult and appreciate your understanding.

Masks and Hand Sanitizer

  • Masks for Staff: All T.J. team members wear masks.
  • Masks for Patients and Visitors: All patients and anyone with them will be required to wear a mask while in our healthcare facilities. Patient masks will be provided, if needed, and visitors are required to provide their own mask.
  • Hand Sanitizer: Hand sanitizer is available at each entrance and at numerous locations throughout each building. Everyone is asked to sanitize their hands when they enter the building. In addition, each member of our healthcare staff sanitizes their hands before and after each patient encounter.

Screening and Testing

  • Screening for COVID-19 Symptoms: We screen all patients and visitors for COVID-19 symptoms at the point of entry. In addition, when you arrive for your appointment, you and anyone with you will also be asked about cough, fever or other symptoms of respiratory virus infection that you or others in your household may be experiencing. Staff are also screened for COVID-19 symptoms each day.
  • COVID-19 Testing: Testing is available at multiple T.J. locations, with an order from your provider. Additionally, we test all patients scheduled for surgery, regardless of whether or not they have symptoms.

Enhanced and Robust Cleaning

  • Common Areas: Areas such as waiting rooms, lobbies and restrooms are cleaned often with special attention to frequently touched surfaces including doorknobs, armrests, keypads, and handrails.
  • Exam Rooms: These are fully cleaned and disinfected between each patient.
  • Floor Markings and Furniture Rearrangement: We have made special accommodations to support social distancing. You will see markers on the floors to show where people should stand for check-in, and we have reconfigured furniture in some areas to create more space between patients. Additionally, patient appointments are staggered to ensure that fewer people are in our clinics at any given time.
  • Designated Treatment Areas: Special treatment areas are designated for patients being evaluated for COVID-19 to reduce the chances of other patients being exposed to the virus.

Every Patient Safety Decision Guided by Experts

You can be confident that you will receive safe, high-quality, compassionate care from the extraordinary healthcare teams at any of our hospitals and clinics. These safety precautions are guided by experts in the field of infectious diseases, infection prevention, public health and quality improvement.

These experts monitor the latest recommendations from state and national organizations, including the Kentucky Department for Public Health and the U.S. Centers for Disease Control and Prevention (CDC), and we continually adapt processes, procedures, and guidelines to meet best practices that limit exposure and prevent the spread of disease.

Every T.J. Regional Health team member is committed to keeping patients, staff and our community safe. That's our promise to you.