Philips is requesting ALL patients register their own device even if your provider has already sent the device information in to the company. Your return process will not begin until you have personally registered your device.
This can be completed by going to Philips.com/src-update and click on Begin registration process. The serial number is found on the bottom of the device under the barcode and will start with either P or J. If you have any questions about how to find your serial number please reach out to your provider.
On June 14, 2021, Philips Respironics voluntarily recalled certain Sleep and Respiratory Care devices due to potential safety issues. Specifically, Philips advised the public of potential health risks related to sound abatement foam that is used in some models of Philips Continuous Positive Airway Pressure (CPAP), BiLevel Positive Airway Pressure (BiLevel PAP) devices, and Mechanical Ventilators.
Philips has established an online support center that allows patients, users, or caregivers to look up their device serial number and begin a claim if their unit is affected. You can review the complete list of the affected devices, along with additional instructions and more information about the recall at: philips.com/src-update.
What you need to do:
- For patients using affected Philips BiLevel PAP and CPAP devices:
Philips recommends that you discontinue use of your device and work with your physician to determine the most appropriate options for continued treatment. Your physician will help you determine if the benefit of continuing therapy with your current device outweighs the risks identified in the recall.
- For patients using affected Philips life-sustaining mechanical ventilator devices:
Do not stop or alter your prescribed therapy until you have talked to your physician. Philips recognizes that alternate ventilator options may not exist or may be severely limited for patients who require a ventilator for life-sustaining therapy, and that therapy disruption is unacceptable. The benefit of continued usage of these ventilator devices may outweigh the risks identified in the recall.
Philips has assured us that resolving this matter is their top priority, and T.J. Samson Home Care will advocate on behalf of our patients to ensure that the issue is corrected as efficiently as possible. We sincerely appreciate your patience and understanding, and we welcome you to contact us with questions or concerns.